Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Call the telephone helpline

There are two options

Citizens’ Advice Tameside Monday to Friday 9am-1pm for FREE

0808 278 7805


Help Through Hardship Line  Monday to Friday, 9am-5pm for FREE

0808 208 2138 

You can talk confidentially with a trained Citizen’s Advice adviser who can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

The 0333 772 1916 call line that we ran through lockdown has now closed, but the Help Through Hardship Line provides the same service.

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2. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

If you can’t afford food, you can call 0808 278 7805   FREE to speak to the Citizens’ Advice Tameside (Open Monday -Friday 9am – 1pm)  about getting a voucher. Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly.. If you have any questions, please contact the food bank on the number on our contact us page.

 3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here.

If you have any dietary needs (for example religious or health needs) please let us know then we can make up a parcel specially for you. We will provide you with a food parcel of three days of emergency food.

If you need help with gas and electricity there is more help here

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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